The problem
Many plants have already bought detection technology: an anomaly sensor installed after a scare or audit. The problem comes later, when alerts arrive in an inbox nobody watches or at an IT SOC that cannot interpret them. To a generalist SOC, a PLC restart means nothing, nor does a logic download on a Sunday night. To your plant, they may be the difference between a warning and a shutdown.
The plant's night shift sees the process, not the network. Building an in-house analyst team with on-call coverage across IT and OT is beyond the reach of most industrial organisations. That gap—between a sensor generating alerts and nobody interpreting them—is exactly what we cover by operating the service for you.
Scope
- Managed monitoring of both networks—the corporate network (IT) and the control network (OT)—in one service and one console.
- Deployment or integration of OT anomaly detection: we use the sensors you already have and do not force you to replace them.
- EDR on systems that support it (Level 3 and above: SCADA servers, engineering workstations and historians) and across the IT estate.
- A SIEM correlating IT and OT events: an attack that begins in the office and moves into the plant is seen as one story, not two unrelated alerts. This runs both on-premises and in Titanium’s private cloud.
- Our own OT use cases: logic changes, new connections, firmware changes, stop commands and remote access outside working hours.
- Monitoring by analysts trained in industrial protocols, according to the contracted coverage level.
- An escalation procedure agreed with operations: who is called, in what order and with which information.
- Periodic review of use cases based on lessons learned and TITANIUM SIGHT threat intelligence (a separately contracted service).
Deliverables
- A monitoring service with written service level agreements.
- Qualified alerts: we call you with an analysis instead of forwarding noise.
- A monthly report covering activity, trends and proposed improvements.
- Continuous detection tuning to reduce false positives.
- Integration with your incident response, whether in-house or contracted from us.
Questions we are asked before engagement
Is monitoring genuinely continuous?
Coverage levels and response times are defined in the contract according to your needs, from extended business hours to permanent coverage. Before signing, you will know exactly who monitors your plant and when.
Do I need to buy new sensors?
Not necessarily. We integrate the most widely used OT detection platforms; if you already have one, we use it. If you have none, we propose options and you decide which vendor to choose.
Does this give you remote access to my plant?
The service needs to read events and telemetry, not act on the process. Any action on a system is always performed by your team or explicitly agreed with them. Access is logged and auditable.